Insights, stories, & trends shaping the AI Calling

Bland Blog

Discover how Bland Babel’s engineers fine-tuned NVIDIA A100 GPUs for ultra-low-latency, high-accuracy voice transcription—achieving real-time results even in noisy environments.

Bland Babel: Achieving Low-Latency, Noise-Robust Transcription on A100 GPUs

Discover how Bland Babel’s engineers fine-tuned NVIDIA A100 GPUs for ultra-low-latency, high-accuracy voice transcription—achieving real-time results even in noisy environments.

Isaiah Granet   |   Feb 13, 2025 — 15 minute read

This article covers AI Phone Agents for Financial Services

AI Phone Agents for Financial Services

AI Phone Agents for Financial Services

Oct 2, 2024 — 5 minute read

The artificial intelligence revolution has brought us an entirely new generation of what are called AI phone agents. These are completely autonomous AI powered entities that can have phone calls and follow scripts just like their human agent counterparts.

Infrastructure for AI Phone Agents

Infrastructure for AI Phone Agents

Sep 28, 2024 — 6 minute read

"I bet you won't be smiling when your tenants call at 3AM with flooding!"Every single real estate professional has heard some variation of this snide remark early in their careers. And to some degree it's true. No one wants to receive an urgent phone call at an inconvenient time.

AI Phone Agents for the Real Estate World

AI Phone Agents for the Real Estate World

Sep 27, 2024 — 8 minute read

A voice API can transform your business. Once integrated into your company’s applications.

Using Voice APIs to Streamline Your Business

Using Voice APIs to Streamline Your Business

Sep 24, 2024 — 3 minute read

The recent improvements in transcription, large language, and text-to-speech models have ushered in the era of AI phone calling, where AI can hold in-depth, personalized, human-sounding conversations with everyday people.

Leveraging AI Phone Calls in your Enterprise

Leveraging AI Phone Calls in your Enterprise

Sep 24, 2024 — 6 minute read

The landscape of customer service has undergone a remarkable evolution in recent years, moving from frustrating low-budget call centers to the more responsive, albeit sometimes limited capabilities of AI chatbots. 

A Step-by-Step Guide to Transitioning to AI-Powered Call Centers

A Step-by-Step Guide to Transitioning to AI-Powered Call Centers

Sep 18, 2024 — 4 minute read

Have you ever missed a crucial call, painfully aware that each unanswered ring might translate to a lost business opportunity? Keeping up with customer demands means being perpetually accessible—a tall order for any team.

5 ways AI call center agents can streamline your operations

5 ways AI call center agents can streamline your operations

Jul 5, 2024 — 2 minute read

The open-source library of Vocode.dev can work well for specific voice-based applications. However not all use cases are well suited for them. In this article, we present 4 popular alternatives to Vocode.dev

The 4 Most Popular Vocode.dev Alternatives

The 4 Most Popular Vocode.dev Alternatives

Jun 28, 2024 — 4 minute read

Want to take your call center to the next level? Using AI can cut downtime, save you money and get your talented customer service reps working on the tasks that actually matter to your clients.

Maximizing Efficiency: Integrating AI into Your Call Center Tech Stack

Maximizing Efficiency: Integrating AI into Your Call Center Tech Stack

Jun 25, 2024 — 3 minute read

Many businesses are looking to take advantage of the benefits of AI. If you want to cut down wait times, improve customer experiences, reduce employee workload, and improve call resolution rates, bringing AI phone software into your suite could be game-changing. 

Choosing the Best AI Phone API: Bland vs. Twilio

Choosing the Best AI Phone API: Bland vs. Twilio

Jun 24, 2024 — 5 minute read

For the first time ever, businesses can automate the majority of their customer service. Follow-up emails can be scheduled in advance, outreach texts can be tailored and sent out to thousands of customers simultaneously, and chatbots can be programmed with answers to frequently asked questions.

The Rise of AI Call Centers: What You Need to Know

The Rise of AI Call Centers: What You Need to Know

Jun 20, 2024 — 3 minute read

An AI Call center enables a business to communicate with its customers using AI agents instead of humans. Unlike traditional phone and SMS-based automations that are hard-coded, clunky, and impersonal, AI agents can understand customers' intents at a granular level, to provide genuinely helpful responses in real-time.

How to build an AI Call Center

How to build an AI Call Center

Apr 7, 2024 — 3 minute read

AI customer support integrates machine learning, natural language processing, and AI chatbots to interact with customers in a highly efficient and personalized manner. 

AI Customer Support: How It Impacts Your Bottom Line

AI Customer Support: How It Impacts Your Bottom Line

Apr 7, 2024 — 5 minute read

Welcome to 2024, conversational AI has finally arrived. With it, a host of new companies, including Bland AI, Retell AI, Vapi AI, and Air AI have entered the scene, offering a range of different services to companies looking to automate their phone calls.

Best AI Phone Agent: Bland AI vs. Retell vs. Vapi vs. Air

Best AI Phone Agent: Bland AI vs. Retell vs. Vapi vs. Air

Mar 24, 2024 — 5 minute read