This is our biggest release to date.
Bland is becoming the first truly omnichannel AI communications platform. Every voice agent you build can now be used for SMS—or be built SMS-native from the start. This marks a major step toward consolidating all customer communications into a single, unified platform.
Meeting Customers Where They Are
Modern customer journeys are no longer limited to one channel. Users expect to communicate on their terms—through voice, text, social, or web. Yet many businesses still operate in silos, offering fragmented experiences. Bland solves this with a seamless AI messaging solution that meets customers where they are, delivering consistency and responsiveness across both voice and SMS.
AI Messaging Built for Modern Businesses
AI is no longer a futuristic concept—it’s the core of modern customer support. Bland’s voice agents already power hyper-realistic, human-like conversations over the phone. With this release, those same capabilities are now available through SMS. That means the same voice agent you’ve built to answer calls can now handle texts with zero additional setup.
Voice + SMS = Full Coverage
Some use cases are best handled over the phone. Others are better suited for quick texts. With our new SMS functionality, Bland lets you cover both—without creating separate logic or workflows. Appointment reminders, quick follow-ups, payment notifications—SMS is now fully integrated.
Key new features include:
- A centralized dashboard to manage voice and text interactions
- Streamlined contact management for SMS-based workflows
- Future-ready foundation for batch SMS, live chat handoff, and more
Why Omnichannel Matters
By unifying communication, Bland helps businesses eliminate the complexity of juggling multiple tools. It’s not just about efficiency—it’s about creating a smooth, contextual, and personalized experience for every customer, across every touchpoint. Whether the conversation starts on a call and continues via text (or vice versa), Bland keeps context and coherence intact.
Built for Integration
Bland connects effortlessly existing tools—CRMs, ERPs, calendars, and more (including Slack and Hubspot!) During a conversation, they can update records, schedule meetings, or trigger follow-up actions. This deep integration helps reduce manual work and its effects can be effectively multiplied through leveraging AI messaging via SMS.
Learning in Real Time
Bland’s AI messaging platform gets smarter with every interaction. Through real-time analytics and rich data capture across voice and SMS, we help you identify patterns, improve conversation flows, and better understand your customers.
Every conversation refines the next one. And with customizable prompts and decision trees, you can shape agent behavior to align with your brand and business logic. With SMS, text-flows between an AI and a customer can be mapped and improved from the first message until the end of the conversation.
Future-Proof, Future-Learning
Our roadmap includes even more intelligence—emotional nuance, proactive outreach, live chat integration, and real-time sync across all customer touchpoints. But this release sets the stage.
We’re building not just for now, but for what's next. And it all starts with this: unified, AI-powered messaging across voice and SMS.
