Understanding TCPA and DNC: The Basics
If your business relies on outbound calls or SMS outreach, two acronyms should always be on your radar: TCPA and DNC.
The Telephone Consumer Protection Act (TCPA) is a federal law that regulates telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes. Its main goal is to protect consumers from unwanted or intrusive communications. Violations can result in significant fines and lawsuits, especially as courts and regulators adapt the law to evolving technology, including AI-driven voice systems.
Meanwhile, the Do Not Call (DNC) Registry is a national database where consumers can opt out of receiving most unsolicited calls. Businesses must ensure that their outreach doesn’t target these numbers, or they risk enforcement from the FTC, FCC, and state Attorneys General.
Why Compliance Matters More Than Ever
Recent regulatory updates, including the 2024 FCC Declaratory Ruling, have explicitly categorized AI-generated voices as “artificial” under TCPA rules, placing even more scrutiny on any business using voice technology or automation. This makes compliance not just a best practice, but a necessity.
How Bland Powers Compliance Without Adding Risk
Bland is committed to helping you meet and exceed these regulatory standards. Our platform leverages Blacklist Alliance, an industry leader in real-time compliance solutions, to protect your business and your customers.
Here’s how it works:
- DNC Enforcement:
Bland integrates directly with Blacklist Alliance to screen your outbound calls against the latest federal and state DNC lists, blocking outreach to numbers that should not be contacted. - TCPA Safeguards:
We automatically flag high-risk calling patterns and monitor for suspicious activity, helping prevent TCPA violations before they happen. Blacklist Alliance’s tools deliver continuous risk assessment, mitigating the risk of litigation and enforcement.
Your Responsibility: Consent and List Management
It’s important to remember that ultimate responsibility for compliance rests with you, the user. Bland provides the tools and safeguards, but you are required to:
- Maintain valid consent from anyone you call or text
- Honor all opt-out and DNC requests
- Regularly review your contact lists for compliance
We help you maintain these standards, but the law expects you to have clear processes for tracking consent and maintaining compliant records.
Proactive Abuse Monitoring
At Bland, we take abuse prevention seriously. Our platform actively monitors for suspicious patterns, rapid high-volume dialing, or activity that could indicate misuse. When we spot potential issues, we investigate immediately and reserve the right to restrict or suspend accounts that attempt to circumvent our compliance safeguards.
If you’re a reputable business committed to compliant outreach, we make it easy to stay on the right side of the law.
In Summary
Bland, with the power of Blacklist Alliance, provides comprehensive, real-time solutions to help you comply with TCPA and DNC regulations. While our technology makes compliance easier than ever, your company must remain vigilant, consistently securing consent and honoring opt-outs.
Interested in seeing how it works?
Demo our platform or contact us today to safeguard your outreach and protect your business from unnecessary risk.
