Delivering Hospitality Through Voice
Restaurants move fast. Calls, orders, and questions come in constantly, and missed calls mean missed opportunities. Certus wanted to give restaurant teams their time back while ensuring guests still received the same warmth and hospitality they would expect in person.
To get there, they needed a voice platform that could:
- Handle high call volumes across hundreds of restaurants reliably
- Deliver natural, human-sounding conversations that reflect each brand’s tone
- Reliably capture and send orders to point of sale systems
- Adapt easily to menu changes, seasonal hours, and unique location needs
- Uphold strict standards for security and performance
Certus didn’t want to build infrastructure. They wanted to build experiences
Building on Bland AI
Certus built its entire voice product on the Bland AI platform. Within weeks, their team launched intelligent voice experiences that answered calls, took orders, and engaged guests with warmth and consistency.
- Security and trust: Bland’s secure, compliant infrastructure keeps customer and restaurant data protected.
- Performance at scale: The platform delivers consistent, low-latency performance across thousands of calls each day.
- Natural conversations: Guests interact with lifelike voices that reflect the personality and brand tone of each restaurant.
- Flexibility for growth: Certus can update, expand, and customize call flows instantly without rebuilding from scratch.
Bland gave Certus the technical foundation to focus on what mattered most - building relationships, not routing calls.
Growth Built on a Strong Foundation
Certus AI now powers hundreds of restaurants across the United States, helping operators reclaim time and deliver a more consistent guest experience.
- The entire product was built and scaled on Bland AI.
- Certus grew from a YC-backed startup to a funded company serving hundreds of locations nationwide.
- Restaurant partners report faster response times, fewer missed calls, and better guest satisfaction.
By building on Bland, Certus delivered both operational relief and an elevated customer experience - proving that conversational AI will play a material role in the future of hospitality.
