Replace your Legacy IVR with Voice AI
Let’s face it: nobody likes a phone tree. Customers dread navigating endless menus, getting transferred between departments, and repeating themselves over and over again. Legacy IVRs weren’t built for how your customers want to communicate with you today. They’re slow, impersonal, and frustrating—leading to high abandonment rates and unhappy customers.
For businesses, IVRs offer little visibility into call performance, and break down the moment a request gets even slightly complex. Anything beyond basic routing is pushed to a human agent. Multilingual support is limited. Integrations with modern systems are brittle or nonexistent. These factors drive up costs and lead to missed opportunities.
In this webinar, we’ll show how modern teams are replacing legacy IVRs with voice AI to resolve more calls automatically—and deliver a better experience for every caller. We'll walk through:
Replacing your robotic IVR with a human-sounding voice agent
Training your agent to handle FAQs and routing to improve resolution rate and routing success
How to handle caller authentication and save one minute of handle time on every call
Build workflows for end-to-end resolution
Real-world results in Healthcare, Financial Services, Travel & Hospitality, Insurace, and Transportation & Logistics
Speakers
Co-founder and COO
Sobhan Nejad is the co-founder and COO of Bland, a Y Combinator alum (S23). He has helped raise $65M to build production-grade voice AI for real customer conversations. Prior to Bland, Sobhan was a software engineer at a startup, driven by a long-standing ambition to build his own company. After moving to San Francisco to immerse himself in the startup ecosystem, he met Isaiah Granet, and together they founded Bland.
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